Refund Policy

1. Introduction

This Refund Policy explains the terms and conditions applicable to payments made to ELEVATEXIO SOLUTIONS ("ELEVATEXIO", "we", "our", or "us") for admission assistance, educational counselling, scholarship assistance, career support, internship-related services, training programs, consultancy services, and other services offered through the ELEVATEXIO Program.

By making a payment to ELEVATEXIO, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. Nature of EELEVATEXIO Services

ELEVATEXIO provides educational guidance, admission assistance, scholarship guidance, documentation support, student support, career-oriented services, internship facilitation and related services.

Some services may involve coordination with universities, colleges, accommodation providers, payment gateways, visa-related processes, internship partners, training providers, or other third-party organizations.

Accordingly, certain payments may be subject to the terms, policies and refund rules of the relevant university or third-party service provider.

3. Non-Refundable Services and Fees

Unless expressly stated otherwise in writing, the following payments are generally non-refundable once the relevant service or process has commenced:

• Admission processing or service charges paid to ELEVATEXIO.
• Counselling or consultancy fees where the service has already been provided.
• Documentation and application assistance charges after processing has commenced.
• Scholarship application or processing-related service charges where applicable.
• Internship, training, mentorship or career-service fees after commencement of the relevant service.
• Registration, booking or seat-confirmation charges where specifically identified as non-refundable.
• Charges paid for services that have already been delivered or substantially performed.

4. University and Third-Party Payments

Payments made directly to or on behalf of a university, college, accommodation provider, visa service provider, payment gateway, internship provider or other third party are subject to the respective organization's refund and cancellation policies.

ELEVATEXIO cannot guarantee a refund of any third-party payment where the relevant institution or service provider has determined that the payment is non-refundable.

Where a refund is approved by the relevant third party, ELEVATEXIO may assist the student or applicant with the applicable refund process where such assistance is within our scope.

5. Cancellation by Student or Applicant

If a student or applicant voluntarily decides not to continue with the admission, university, program, internship, training, accommodation or other service after making a payment, the refund will be determined according to the applicable payment terms and the policies of the relevant service provider.

Voluntary withdrawal, change of preference, change of university, change of course, change of country, personal circumstances, financial circumstances or failure to complete required documentation does not automatically create a right to a refund.

6. Visa Rejection or Delay

Visa decisions are made by the relevant government authority or diplomatic mission. ELEVATEXIO does not control visa approval, rejection, processing time or issuance.

A visa rejection, delay, appointment delay or change in visa regulations does not automatically make service fees refundable.

Any refund of university or third-party payments following a visa rejection will be governed by the refund policy of the relevant institution or service provider.

7. University Admission Decisions

Admission decisions, scholarship decisions, seat availability, course availability and other academic decisions are made by the respective university or institution.

ELEVATEXIO does not guarantee admission, scholarship approval, visa approval, employment, internship placement or any specific academic or career outcome unless expressly stated in a written agreement.

8. Duplicate or Incorrect Payments

If a customer accidentally makes a duplicate payment for the same service, the customer should contact ELEVATEXIO as soon as possible with the payment details.

After verification, an eligible duplicate payment may be refunded through the original payment method, subject to applicable payment gateway charges and processing requirements.

9. Refund Request Procedure

To request a refund, the applicant or student must contact us using the official contact details provided below.

Refund requests should include:

• Full name of the applicant/student
• Registered phone number or email address
• Payment date
• Payment amount
• Transaction/reference number
• Reason for requesting the refund
• Supporting documents, where applicable

We may request additional information or documentation before determining the eligibility of a refund.

10. Refund Processing

Where a refund is approved, the refund will normally be processed through the original payment method, subject to the applicable payment gateway, banking, institutional and regulatory requirements.

Processing time may vary depending on the payment method, bank, payment gateway or third-party institution involved.

Any applicable transaction charges, gateway charges or third-party deductions may be deducted from the refundable amount where permitted.

11. Exceptional Refunds

In exceptional circumstances, ELEVATEXIO may review a refund request on a case-by-case basis.

Approval of an exceptional refund is entirely subject to the circumstances of the case, the services already delivered, applicable third-party policies and applicable law.

A previous approval of an exceptional refund does not create an obligation to approve similar requests in the future.

12. Circumstances Where Refund May Not Be Available

A refund may not be available where:

• The requested service has already been provided.
• The admission or application process has already commenced.
• The applicant voluntarily withdraws from the process.
• The applicant provides incorrect, incomplete or misleading information.
• The applicant fails to meet university or program eligibility requirements.
• The applicant fails to submit required documents within the applicable deadline.
• The applicant fails to comply with university, visa or program requirements.
• The relevant university or third-party provider does not approve a refund.
• The payment is specifically identified as non-refundable at the time of payment.

13. Fraudulent or Unauthorized Transactions

If a payment is suspected to have been made fraudulently or without authorization, ELEVATEXIO reserves the right to investigate the transaction and temporarily suspend the relevant service until the matter is resolved.

Where necessary, ELEVATEXIO may cooperate with payment service providers, financial institutions or competent authorities in relation to suspected fraudulent transactions.

14. Changes to This Refund Policy

ELEVATEXIO may update or modify this Refund Policy from time to time to reflect changes in our services, business practices, applicable regulations or operational requirements.

The updated policy will be published on this website with the revised date.

15. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us: